Complaints Concerning Third Level Institutions

Universities and Institutes of Technology are autonomous institutions within the meaning of the Universities Act 1997 and the Institutes of Technology Act 2006. Under the terms of the relevant Acts, the governance and day-to-day management of these institutions are matters for which the governing bodies and the management of the relevant institutions are responsible.

All universities and Institutes of Technology are required to have formal complaints procedures in place. The formal complaints procedures are normally only invoked when informal procedures have been exhausted. Details of the formal complaints procedures can be accessed on the relevant institution's website.

If you feel that you have been unfairly treated or are not satisfied with the decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any administrative actions or procedures as well as delays or inaction in your dealings with the institution. The Ombudsman provides an impartial, independent and free dispute resolution service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street,
Dublin 2
D02 HE97.

Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
www.ombudsman.ie