The Department is committed to delivering quality service in an efficient, effective and timely manner. This commitment is reflected in the Statement of Strategy. Quality customer service is identified as a core competency for staff. We aim to provide high quality services to customers as stated in our Customer Charter and to continually improve the standard of the service we provide. The Customer Service Action Plan will support the implementation of service commitments given in our Customer Charter.
We welcome your views on these services. Listening and responding to the views of our customers, gives us important information that will help us to improve our services. If you were particularly pleased with the service you received, we would like to know. This information will also help us to improve our services consistently across the Department. You can make your views known to the staff in the section providing the service. You can also send your comments by using our Comment and Suggestion Form.
As a customer you may be dissatisfied with the quality of service you received from the Department. We recognise that mistakes can be made and delays occur. Our complaint procedures are designed to assist you in making a complaint so that we can respond and, where possible, put things right.